If you are unhappy with your purchase please advise us in writing within 5 business days of receipt of the item you have purchased, including the order number and the reasons why you are dissatisfied with the item.
Please return your item to:
Design Scout Kingscliff
Shop 27, Kingscliff Shopping Village
Kingscliff NSW 2487
In the situation where the item you receive is faulty or not what you ordered, you are entitled to a refund or exchange. Please allow 3-5 business days for the refund to be processed.
In considering any application for refund or exchange Design Scout reserves the right to inspect returned items upon receipt.
Please be aware that to be eligible for a return of clothing, your item must be received in original condition – unworn, unwashed with all tags still attached. For hygienic reasons cosmetics, hosiery, swimwear or earrings cannot be returned.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Design Scout will pay for the cost of re-shipping any replacement item to you in case of faulty or damaged stock.